The go-to training consultancy for the life science industry

PIVOT was founded by Helen Kane, recognised expert in the development, management & leadership of MSLs. Her mission is to drive global standards of excellence within Medical Affairs, in ultimate support of the patient

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PIVOT MSL founder Helen Kane tells our story

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We understand the challenges which can arise in pharma and biotech


We engage with organisations to define standards of excellence for the MSL, the MSL manager and the wider medical function

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We see medical as a critical business partner to the wider organisation
We understand the need to demonstrate the value of medical and the MSL

We have decades of experience gained from working within pharma and its related industries

What sets us apart is our MSL and Medical Affairs expertise

Through our experience and backgrounds we engage as trusted and respected partners

In 2017 we partnered with more than 20 pharma and biotech organisations across the globe


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We measure current status of excellence and identify areas of strength & need

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We are recognised for our innovative approach to the definition of excellence:
people, standards, governance, strategy, capabilities, training, activities and metrics




Using our bespoke diagnostic tools we are able to:
Measure the status of MSL excellence for both individuals and the organisation
Analyse the data to produce quantitative metrics
Generate action plans for next steps

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We deliver innovative programmes and workshops to support the individuals and teams throughout their professional journey

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We design and deliver innovative training programmes including:

Essential MSL Onboarding
Impactful Scientific Engagement
Effective MSL Management
Persuasive Scientific Presentations
Coaching for High Performance

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A transformational experience

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Quote open icon Helen is a dynamic and proactive individual with extensive experience in medical affairs and MSL management. Helen brings a wealth of knowledge and insight into the skills and capabilities required to make an MSL team successful in any pharma organisation. Her excellent leadership skills have also been demonstrated through the success of the MSLA organisation, which Helen chaired between 2012 and 2015. Quote close icon

Director of MSL Operations , Takeda Europe and Canada

Quote open icon I have just had the best conversation and feel really prepared for the coaching session in Africa, you have such a depth of understanding around what good MSL engagement should look like. Thank you Quote close icon

Medical Excellence Director GSK

Quote open icon Helen is very passionate about the MSL role and has such a great enthusiasm you can't help but be inspired by her. As a line manager she was supportive, compassionate, creative, open to innovation, gave clarity and direction, motivational with a rare quality of also being human! Quote close icon


Quote open icon I have worked with Helen a number of times and she has been a valuable member of our team as an expert facilitator and coach. She is a true professional with a real drive to get the best out of people Quote close icon

Managing Director, Pi Partnership

Quote open icon It is often difficult to quantify in words the impact certain people have on your professional life, that is a credit to them and a testament to the passion and expertise they possess. Such is the case with Helen Quote close icon


Quote open icon PIVOT MSL has great insight into how the commercial side of the industry links to the medical side and how the two parts can work synergistically and compliantly. Solution orientated and a valued colleague Quote close icon

National Sales Manager, Takeda UK

Quote open icon PIVOT achieved more in the last six hours than we have been able to achieve in the last six months Quote close icon

Biotech Managing Director

Quote open icon I've had a lightbulb moment: our value is not just for the company but for the KOL. We are the value! Quote close icon


Quote open icon Thank you for a fantastic workshop and for opening our minds about MSL Excellence, the first step in our journey Quote close icon

EMEA Medical Head , Baxter

Quote open icon You are phenomenal! I thought your meeting was OUTSTANDING and your passion is second to none. I am so glad we attended and learned so much. I would like to continue our communication and collaboration with the entire group. Thanks so much for all you do for us and our treasured profession. It is a privilege for sure Quote close icon

Global Director MSL Excellence, Allergan

Walking in the mountains

+44 (0) 1252 734714

The Grange   1 Waverley Lane   Farnham   Surrey   England   GU9 8BB

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